Stunning Reviews From
Happy Customers

Find Out Why Customers Love Ponderosa Heating & Cooling

At Ponderosa Heating & Cooling, our customers are our number one priority. Whether you need furnace repairs, duct cleaning, or air conditioner installation, we make it our mission to go above and beyond to ensure your complete satisfaction. When you choose Ponderosa Heating & Cooling, you get the very best heating and cooling services in the Central Oregon area. As a full-service HVAC company based in Sisters and serving the entire region, we’re committed to excellence. We provide outstanding workmanship and unparalleled customer service, every time. But don’t just take our word for it! Check out our reviews from past (and current!) customers. Browse our customer testimonials and, when you need heating, cooling, or indoor air quality services, give us a call!

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  • The staff at Ponderosa Heating and Cooling are wonderful. Stopped at the office 3/27/18 early afternoon with concerns about my new heat pump. Shawn in the office contacted me 30 minutes later to share that a technician would be at my house at 2 pm that aft

    “The staff at Ponderosa Heating and Cooling are wonderful. Stopped at the office 3/27/18 early afternoon with concerns about my new heat pump. Shawn in the office contacted me 30 minutes later to share that a technician would be at my house at 2 pm that afternoon. The communications between the office staff and the outside crew are great. John S. took care of the concerns I had with the heat pump. He took the time to explain things and during his time at my home, I decided to sign up for the Bronze service. Thank you, Shawn and John, for your help and I look forward to using Ponderosa Heating and Cooling in the future for maintenance on my new Lennox Heat Pump.”

    Danette Bialous

  • We had such a great experience with Ponderosa Heating & Cooling.

    “We had such a great experience with Ponderosa Heating & Cooling. Tom and his crew were so easy to work with. It took a day and a half to install our new heating/cooling system. At the end of this time, we felt like they were a part of the family.”

    Anne Z.

  • We have referred Ponderosa to others and they have found out that they get better service at a very competitive price.

    “We have used Ponderosa for over 18 years. Our HVAC finally went out...2-3 years beyond the expected lifespan. Tom A. worked on it and we had excellent service. Also, the reception/phone person kept us informed about schedule updates...and everyone showed up exactly when scheduled. We have referred Ponderosa to others and they have found out that they get better service at a very competitive price.”

    Janice D.

  • Always friendly, respectful, honest service!

    “Every visit from your specialists has always been so friendly and professional. We've had 3 years now with Ponderosa and we continue to be impressed. Mike and Zach were out last time and I even called the office to compliment them. Great guys, hard work, and many thanks!”

    Maggie F.

  • We love Ponderosa Heating!

    “We love Ponderosa heating! They have done multiple fixes on our heating system and we will continue to use them from here on out. They even came to fix our heat and when they saw that it was a quick and silly fix-- they didn't charge! Thank you David for your honest and thorough work!”

    Audra B.

  • We were very pleased with the result of the checkup and saw a dramatic improvement in the way the furnace heated the house.

    “We have used this company for a number of years. We just had our furnace serviced at our vacation home. Mike Whitlatch was extremely thorough and neat! He said he liked to have customers watch and ask questions because the more they knew, the better they looked after their furnace. We were very pleased with the result of the checkup and saw a dramatic improvement in the way the furnace heated the house.”

    Katherine H.

  • Thank you John and Ponderosa Heating & Cooling !

    “When we were vacationing at our Black Butte Ranch home recently, the AC stopped working effectively. Of course, it was in the middle of a heat wave and on a weekend evening. I called Ponderosa and in less than an hour John arrived to save the day. Besides my hoards of grandchildren running around and probably getting underfoot, he had to knock down a wasps nest near the AC unit before he could complete his work . Hazardous duty for sure. He was very knowledgeable and courteous even after what was most likely a long hot day for him. He diagnosed the problem and set up the repair, and now all is completed.”

    Claire H

  • “Joel did planned maintenance on my system on Aug. 17. He did a great job, was very easy to work with, and I was very happy with what he did.”

    Greg Druian

  • They were responsive, kept us informed, and Larry did a great job in explaining the situation , fixing the problem, and telling us how to avoid problems in the future. I recommend them.

    “From initial contact to full completion of the job we were very satisfied. They were responsive, kept us informed, and Larry did a great job in explaining the situation , fixing the problem, and telling us how to avoid problems in the future. I recommend them.”

    Michael D.

  • We cannot speak highly enough of the quality of employees and how quickly they respond if something goes wrong.

    “Levi and his team at Ponderosa have been taking care of our ailing furnace for many years. We cannot speak highly enough of the quality of employees and how quickly they respond if something goes wrong. They have saved us money over the years with their knowledge of systems and they have become trusted advisers if an issue is detected. They work within our tight budget and I cannot say thank you enough. Just today we woke up without the heater working and they quickly responded, found the issue and resolved it at no expense to us. Thank you Ponderosa - you hire quality people who care about their customers and it shows!”

    Mary Q.

  • From initial contact to full completion of the job, we were very satisfied.

    “From initial contact to full completion of the job, we were very satisfied. They were responsive, kept us informed, and Larry did a great job in explaining the situation , fixing the problem, and telling us how to avoid problems in the future. I recommend them.”

    Michael D.

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